Three Ways to Create a Healthy Team Environment #3 Learn from the Customer.
When an organization doesn’t understand its customer, then the team environment becomes wasteful and inefficient. Efforts go into products that sit on shelves. Time and energy are sunk into marketing services nobody wants. Eventually, the team tires of doing unproductive work, and its morale nosedives. Leaders foster a team environment in which the customer experience is a primary consideration. They refuse to allow their teams to guess at what customers need. Instead, leaders teach teams the discipline of consulting customers regularly. By allowing customers to define success, a team learns where to focus its attention and is able to position itself to excel.
Before I speak at a conference, I call the person who invited me so that I can hear their expectations of me. Starting with a clear view of my customer’s needs helps me as I plan for the speaking engagement. I can fine-tune my content and structure my schedule in line with my customer’s wishes. By doing so, I am generally able to meet, and hopefully surpass, their expectations of me.
REVIEW
Three Ways to Create a Healthy Team Environment
1) Encourage a Spirit of Togetherness
2) Paint the Big Picture
3) Learn from the Customer
Sources:
Stone, Richard. "The Long Shadow of Chernobyl." National Geographic Online. April 2006. 27 September 2009.
Aladin, Nikolay V. and Micklin, Phil. "Reclaiming the Aral Sea." Scientific American Magazine Online. April 2008. 27 September 2009. Welsh, Paul. "The Aral Sea Tragedy." BBC News Online. 16 March 2000. 27 September 2009.
Dr. John C. Maxwell is an internationally respected leadership expert, speaker, and author who has sold more than 18 million books.
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